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HKT Home Phone Service provides highly-reliable fixed-line telephone service with clear voice and diverse value-added services, as well as connectivity for the emergency alarm system. We command the greatest share of Hong Kong’s residential fixed-line market#. HKT has also been awarded "Outstanding Fixed Line Service Provider" by CAPITAL for 16 consecutive years.

Being innovative

To meet growing customer needs, HKT Home Phone Service continuously develops new technologies and introduces new functions to better the quality of our service. For example, the newly launched "Star Home Call" mobile application introduces Hong Kong’s first "Home Junk Call Blocking" feature* and free overseas callback to Hong Kong+ to our customers.

A clear, stable and reliable calling service

HKT Home Phone Service uses the Public Switched Telephone Network (PSTN) or Next Generation Network (NGN), which provides telecommunications connectivity between fixed points in Hong Kong. This means voice quality is not affected by external signals or Internet traffic.

Keeping you in touch with the world and reliable in all weathers

Service is not affected by a residential building’s electricity supply. This means our telephone service and emergency alarm system remain up and running in all weathers, even during an electricity power cut for a certain period of time.

Comprehensive service

HKT Home Phone Service provides onsite installation and free maintenance^, plus round-the-clock technical hotline support.

Being innovative

A clear, stable and reliable calling service

Keeping you in touch with the world and reliable in all weathers

Comprehensive service

To meet growing customer needs, HKT Home Phone Service continuously develops new technologies and introduces new functions to better the quality of our service. For example, the newly launched "Star Home Call" mobile application introduces Hong Kong’s first "Home Junk Call Blocking" feature* and free overseas callback to Hong Kong+ to our customers.

HKT Home Phone Service uses the Public Switched Telephone Network (PSTN) or Next Generation Network (NGN), which provides telecommunications connectivity between fixed points in Hong Kong. This means voice quality is not affected by external signals or Internet traffic.

Service is not affected by a residential building’s electricity supply. This means our telephone service and emergency alarm system remain up and running in all weathers, even during an electricity power cut for a certain period of time.

HKT Home Phone Service provides onsite installation and free maintenance^, plus round-the-clock technical hotline support.

#Based on HKT Limited’s "Interim Report 2018" and the "Key Statistics for Telecommunications in Hong Kong of Wireline Services" published by Office of the Communications Authority on 31 December 2018. (HKT Limited is a company incorporated in the Cayman Islands with limited liability)

*According to the public and online information of major fixed-line telecommunications operators in Hong Kong in January 2018, HKT is the first fixed-line telephone service provider to launch "Home Junk Call Blocking" feature.

+Customers need to connect mobile network data or WiFi for enjoying the feature of calling back to Hong Kong free of charge by using Star Home Call mobile application. Customers are responsible the cost of overseas mobile network data and WiFi.

Except if damage to network equipment caused by unforeseen circumstances, such as bad weather or accident.

^Free onsite installation is applicable only to customers who have subscribed to service for a designated commitment period. Maintenance does not cover damage or loss caused by misuse, abuse, neglect or unauthorized repair or modification, and is applicable only within the commitment period.

Difference between HKT Home Phone Service and broadband telephone

HKT Home Phone Service
Broadband telephone
Uses the Public Switched Telephone Network (PSTN) or Next Generation Network (NGN)
Stable voice quality
Power comes from the telephone exchange building. Service remains up and running for a certain period of time even if a residential building suffers an electricity power cut.
Connects the emergency alarm system, which means it is not affected by a residential building’s electricity power cut
HKT Home Phone Service
Broadband telephone
Uses the Public Switched Telephone Network (PSTN) or Next Generation Network (NGN) Uses Voice over Internet Protocol (VoIP) technology
Stable voice quality Voice quality affected by fluctuating Internet performance
Power comes from the telephone exchange building. Service remains up and running for a certain period of time even if a residential building suffers an electricity power cut. Relies on a residential building’s power supply. No power means no telephone service
Connects the emergency alarm system, which means it is not affected by a residential building’s electricity power cut Connects emergency alarm system, which will fail if a residential building suffers an electricity power cut