Club Exclusive Reward Redemption (Coupon)

Please login The Club mobile app via The Club membership account to redeem your Club Exclusive Reward:

As a HKT customer, you can be a member of The Club to earn Clubpoints and redeem an array of rewards.

How to activate The Club membership?

  1. Visit The Club mobile app / website:
  2. To redeem the Exclusive Reward, you must login with The Club account

    (Customer should have successfully register The Club account before, so please do not re-apply for another account.)
  3. Click “Forgot Account”, enter the required identity document information.
  4. A verification code will be sent to your valid mobile number or email address (For any enquiry and amendment to your registered mobile number or email address, please call 183 3000.)
  5. Enter that verification code
  6. Click "Reset Password" and then enter your new password (a combination of 8 to 16 characters comprising letters and numbers)(e.g.: Abcd1234 or A1234567)
  7. Login and activate your The Club membership account
Important Note
Please ensure to activate your The Club membership before arriving at the redemption center in order to process the redemption successfully and to shorten your waiting time for redemption. If you cannot activate your The Club membership, please call 183 3000.

How to use The Club mobile App for supermarket coupon redemption?

  • Open The Club mobile app > Membership Page at bottom right corner > "Exclusive Rewards" select and redeem the relevant Club Exclusive Reward.
  • Registered customers must visit the designated redemption location, present their own HK Identity Card and the redeemed relevant Club Exclusive Reward on The Club mobile app to redeem the premium during the designated redemption period.
    The redeemed Club Exclusive Reward can be found on The Club mobile app > "My Order" > select relevant order > Open electronic redemption letter in “Ordered items” and show the QR code to redeem the premium.
Redemption Tips
Would like to shorten the redemption process? Please login your Club Shopping account in advance and remain logged in while waiting in the redemption centers.

Delegation for Collection

  • Representative has to collect the premium within the designated redemption period. To protect interest of customer, Representative must present the below 4 documents when redeeming premium. Missing any one of the documents will not be accepted.
    1. the designated Third Party Authorization Form
    2. a photocopy of the registered customer's HK Identity Card
    3. the Representative's HK Identity Card
    4. Electronic redemption letter of the registered customer's redeemed relevant Club Reward (Print or mobile screenshot are both acceptable)
Important Note
Before the Register customer authorized the Representative for redemption, must follow the above steps to activate The Club membership, otherwise the redemption would not be processed.

Special points to note for redemption

  • Please check availability of stocks at the designated redemption center prior to your visit.
  • A Customer who does not collect his/her premium within the designated redemption period shall be deemed to forfeit his/her premium, and customer will not be compensated in any way. The use of the subscribed service shall continue to be governed by the relevant terms and conditions.
  • Hong Kong Telecommunications (HKT) Limited ("HKT") reserves the right to replace the premium with another gift without prior notice. HKT and Club HKT Limited ("The Club") are neither the manufacturer nor the supplier of the premium and shall not be responsible for any liabilities and compensation shall not be offered by HKT or The Club (including but not limited to premium liability, quality and maintenance).
  • HKT and/or The Club reserve the right of final decision.
  • Please bring your own bag for the environment.

Addresses and Opening Hours of the Designated Redemption Centers

Service Center
In order to provide better service environment to our employees and customers, Tsim Sha Tsui Service Center is closed until further notice. The premises will be subjected to enhancement works before we reopen. Please accept our apologies for any inconvenience.
Address Opening Hours Hotline / Website
HongKong 2/F csl shop, 22 Yee Wo Street , Causeway Bay, Hong Kong Monday – Saturday:
10:30 am – 8:00 pm
Sunday & Public Holidays:
New Territories Unit 1720-21, Level 17 Tower II, Grand Central Plaza Shatin
(MTR Shatin exit B, Next to IKEA)
Monday – Saturday:
10:00am – 7:30pm
Sunday & Public Holidays:
2888 3115

1O1O/ csl Shop
(1O1O / csl. shops will be closed on 22nd January to 23rd January, 24th January will be opened from 11:00am – 20:00pm and regular business hour will resume on 25th January.)
Address Opening Hours Hotline / Website
Kowloon Shop 8, G/F & 1/F, Sun Kong House,
2J - Q Sai Yeung Choi Street South,
Mongkok, KLN
Monday – Sunday:
10:30am – 09:30pm
2888 0883
Shop 2001A, 2/F, ELEMENTS, 1 Austin Road West, Tsim Sha Tsui, KLN Monday – Sunday:
11:00am – 9:00pm
2888 8233
New Territories Shop A, G/F, Chek Wing Court,
No.175 Castle Peak Road, N.T. (Nearby
Light Rail Hong Lok Road Station)
Monday – Sunday:
10:00am – 9:00pm
2888 2512
Shop Unit F73, 1/F, Popcorn 2,
No.9 Tong Chun Street, Tseung Kwan O,
Monday – Sunday:
11:00am – 9:00pm
2177 0386