Club Coupon Redemption

Please login your membership account via The Club mobile app to redeem your Club Coupon:

As a HKT customer, you can be a member of The Club to earn Clubpoints and redeem an array of rewards.

How to activate The Club membership?

  1. Visit The Club mobile app / website
  2. Click "Login" and "Forgot Account" (Customer should have successfully register The Club account before, so please do not re-apply for another account.)
  3. Enter the required identity document information
  4. A verification code will be sent to your valid mobile number or email address (For any enquire and amend your register mobile number or email address, please call 183 3000.)
  5. Enter that verification code
  6. Click "Reset Password" and then enter your new password (6 alphanumeric characters with at least 1 uppercase characters (e.g.: Abc123 or A12345))
  7. Login and activate your The Club membership account
Important Note
Please ensure to activate your The Club membership before arriving at the redemption centers in order to process the redemption successfully and to shorten your waiting time for redemption. If you cannot active your The Club membership, please call 183 3000.

How to use Club Coupon for supermarket coupon redemption (only available via The Club mobile app)?

  • Open The Club mobile app > "Club Coupon" > "All Coupons", select and redeem the relevant Club Coupon.
  • Registered customers must visit the designated redemption center, present their own HKID Card and the redeemed relevant Club Coupon on The Club mobile app to redeem the premium during the designated redemption period.
Redemption Tips
Would like to shorten the redemption process? Please login your The Club account in advance and remain logged in while waiting in the redemption centers.

Delegation for Collection

  • Representative has to collect the premium within the designated redemption period. To protect interest of customer, Representative must present the below 4 documents when redeeming premium. Missing any one of the documents will not be accepted.
    1. the designated Third Party Authorization Form (click here to download) duly completed by you ("registered customer")
    2. a photocopy of the registered customer's HK Identity Card
    3. the Representative's HK Identity Card
    4. a screenshot with the registered customer's redeemed relevant Club Coupon (How to take a screenshot of the redeemed relevant Club Coupon: After the registered customer has redeemed the relevant Club Coupon, go to "My Coupons" and take a screenshot of the redeemed relevant Club Coupon (The Club Coupon and the registered customer's The Club membership number must be viewable in the screenshot.))
Important Note
Before the Register customer authorized the Representative for redemption, must follow the above steps to activate The Club membership, otherwise the redemption would not be processed.

Special points to note for redemption

  • Please check availability of stocks at the designated redemption center prior to your visit.
  • A Customer who does not collect his/her premium within the designated redemption period shall be deemed to forfeit his/her premium, and customer will not be compensated in any way. The use of the subscribed service shall continue to be governed by the relevant terms and conditions.
  • Hong Kong Telecommunications (HKT) Limited ("HKT") reserves the right to replace the premium with another gift without prior notice. HKT and Club HKT Limited ("The Club") are neither the manufacturer nor the supplier of the premium and shall not be responsible for any liabilities and compensation shall not be offered by HKT or The Club (including but not limited to premium liability, quality and maintenance).
  • HKT and/or The Club reserve the right of final decision.
  • Please bring your own bag for the environment.

Addresses and Opening Hours of the Designated Redemption Centers

Actual opening hours of Redemption Center may vary, please call before your visit.

Address Opening Hours Hotline
Hong Kong 24/F West Exchange Tower,
322 Des Voeux Road Central,
Sheung Wan, Hong Kong
Monday – Saturday:
10:00am – 6:00pm
Sunday & Public Holidays:
Closed
2888 3115
G/F, 52-54 Wellington Street,
Central, Hong Kong (In 1010 shop)
Monday – Sunday:
9:00am – 9:00pm
2888 0888
G/F, 112-114 Des Voeux Road,
Central, HK
Monday – Saturday:
10:00am – 9:00pm
Sunday & Public Holidays:
10:30am – 7:00pm
2543 0603
Shop 1 & 2, G/F - 2/F,
No. 22 Yee Wo Street, Causeway Bay,
HK (In csl shop)
Monday – Sunday:
10:30am – 10:00pm
2881 8898
Shop F, G/F, Tung Hing Building,
135 Johnston Road, HK
Monday – Sunday:
10:30am – 9:00pm
2575 6829
Shop 113A, Level 1,
New Jade Shopping Arcade, Chai Wan,
HK (In csl shop)
Monday – Sunday:
11:00am – 9:00pm
2888 1231
Shop No. 3, G/F, King's Centre,
193-209 King's Road, North Point, HK
Monday – Sunday:
10:00am – 9:30pm
2883 2137
Kowloon Shop No. 4 on G/F of Hang Seng TST
Building, Nos. 9-11 Cameron Road, Tsim
Sha Tsui, KLN
Monday – Saturday:
10:30am – 10:00pm
Sunday & Public Holidays:
11:00am – 10:00pm
2739 2123
3/F Hermes House, 10 Middle Road,
Tsim Sha Tsui, Kowloon
Monday – Saturday:
10:00am – 6:00pm
Sunday & Public Holidays:
Closed
2888 3115
Suite E, 12/F, Legend Tower,
7 Shing Yip Street,
Kwun Tong, Kowloon
Monday – Saturday:
10:00am – 6:00pm
Sunday & Public Holidays:
Closed
2888 3115
Shop 121, 1/F, Sau Mau Ping
Shopping Centre, 101 Sau Ming Road,
Kwun Tong, Kowloon
Monday – Sunday:
11:00am – 8:00pm
2352 2127
Shop B2 & C1, G/F, Nos.132-134
Fuk Wa Street, Sham Shui Po, Kowloon
Monday – Sunday:
10:00am – 10:00pm
Sunday & Public Holidays:
11:00am – 10:00pm
2883 5766
Shop No.1,2,3 & 5, G/F, Ginza Plaza,
No.2A Sai Yeung Choi Street South,
Mongkok, Kowloon
Monday – Sunday:
10:00am – 10:00pm
2888 0883
UG70A on UG/F, Olympian City 2,
Kowloon (In csl shop)
Monday – Sunday:
11:00am – 9:00pm
2888 6180
Shop E, G/F, Lucky House,
20-24 Jordan Rd, Jordan, Kowloon
Monday – Sunday:
11:00am – 10:00pm
2888 3916
Unit P-47, Telford Plaza,
Kowloon Bay, Kowloon
Monday – Sunday:
10:30am – 9:30pm
2757 0215
New Territories Shop 616, Level 6, New Town Plaza
Phase I, Shatin, N.T. (In 1010 shop)
Monday – Sunday:
11:00am – 9:30pm
2883 9808
Unit nos. 1720 – 21, Level 17,
Tower 2, Grand Central Plaza Shatin,
New Territories
Monday – Saturday:
10:00am – 6:00pm
Sunday & Public Holidays:
Closed
2888 3115
G/F, No.280 Sha Tsui Road,
Tsuen Wan, N.T.
Monday – Sunday:
10:30am – 9:30pm
2439 0931
Shop 14-15, Zone A, Tai Po Mega Mall,
N.T.
Monday – Sunday:
10:30am – 9:30pm
2883 9883
Shop 132, Level 1, Maritime Square,
Tsing Yi, NT
Monday – Sunday:
10:30am – 9:30pm
2888 8001
Shop A, G/F, Chek Wing Court,
No.175 Castle Peak Road, N.T. (Nearby
Light Rail Hong Lok Road Station)
Monday – Sunday:
10:00am – 9:00pm
2888 2512
Shop G127, G/F, Tuen Mun Town Plaza,
Phase I, NT.
Monday – Sunday:
10:30am – 10:00pm
2888 0286
Shop 2023 - 2024, 2/F,
Sheung Shui Centre, 3 Chi Cheong Road,
Sheung Shui, NT (In csl shop)
Monday – Sunday:
10:30am – 9:30pm
2883 9372
Shop 46, 2/F, Fanling Town Center, Fanling, NT Monday – Sunday:
11:00am – 9:30pm
2883 9318
Shop No.L053A, G/F, Tin Yiu Plaza,
Tin Shui Wai
Monday – Sunday:
11:00am – 9:00pm
2883 2328
Shop Unit F73, 1/F, Popcorn 2,
No.9 Tong Chun Street, Tseung Kwan O,
N.T.
Monday – Sunday:
11:00am – 9:30pm
2177 0386